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Frequently Asked Questions
What is the lead times on your products?
- YSR products are built to order. This means that when you place your order, we process the order information to our manufacturing center and the build begins.
- Most Coilovers, Air struts and Big Brake kits typically take approx. 2-3 weeks to be completed and shipped. Specialty coilover kits (Drift Spec, Rally Spec, 2-way / 3-way models, air struts, etc) typically are completed in approx. 3-4 weeks from date of purchase. *Some coilover kits are kept in stock at our distribution center and may ship within 24-48 hours.
- Big Brake Kits have a 3-3.5 weeks turnaround time on average. Missing information such as caliper color / finish and rotor selection may delay this build time until we receive this information.
- Misc. Accessories, replacement parts, etc can take between 1-3 weeks depending on item to be shipped. Some of these items are kept in stock and may ship next day.
- If you paid for expedited shipping, we will request expedited build processing from the manufacture, but we can not / do not guarantee any build times.
Where will my order ship from?
- Your order may ship directly from our manufacturing center in Taiwan, or from our distribution center located in El Paso, TX.
- Orders have be shipped separately from both locations if some items are in stock at the distribution center and others must be built to order.
Can I ship to an address other than my billing address?
- We do allow for shipping to an alternative address other than the payment methods billing address. The simplest way is to use Paypal to prevent any delays in order processing / shipping.
- Payment by Credit Card, Debit Card, etc other than Paypal may require additional verification which may delay order processing / shipping.
Can I cancel my order?
- Unfortunately since all products are built to order, YSR USA does not allow for order cancellation after the order has been placed. If there is a problem with your order, we may be able to provide cancellation options, but a cancellation fee will apply.
Am I able to return an item once received?
- Returns may be accepted on new, unopened items in new condition within 14 days of delivery pending RMA approval. Please see our return policy page for more information.
- Installed items, used items or items that have been attempted to be installed are not eligible for return.
What should I do if my item was damaged in transit?
- Contact a customer service representative immediately either by phone, or by emailing firstname.lastname@example.org
- If the item is damaged, please provide your order number and tracking number. Retain all original packing material & boxes. The shipper will require photos of the original packaging to approve a claim.
- If the item is lost, please provide your order number and tracking number so that we can file a claim.
Do you offer a military discount?
- Yes we do offer a military discount for active duty / retired military personnel with proof of military status. To obtain your verified military personnel discount code, please send a photocopy of your active/retired ID cart to email@example.com